- Smoking and the use of alcohol is prohibited at the storage facility.
- Firearms are prohibited at the storage facility.
Prohibited Uses and Items
The storage facility is designed for storage only. The following uses are not allowed:
- Garage sales, auctions, flea market sales or other public sales
- Working in the unit. This includes working on cars, motorcycles, hobbies, crafting, etc
- Any illegal use of any kind
- Any use deemed inappropriate by the manager or staff of the facility
- Any living thing
- Firearms, explosives, flammables of any kind (gas, diesel, kerosene, etc.)
- Drugs or drug paraphernalia, hazardous items or waste of any kind
- Stolen items
Facility owner does not insure tenant’s goods. Insurance is sole responsibility of tenant.
Facility entry and exit is by keypad ONLY. Gate access code is exclusively for tenant’s use. When entering or exiting gate, do not TAILGATE. Wait for previous tenant if necessary, then enter personal ACCESS CODE for entry or exit.
Tenant’s visitors and guests are to be accompanied by tenant at all times and are tenant’s responsibility, which includes proper entry and exit of premises and proper care of facility property. Children are to remain with, and be supervised by parents at all times.
All non-motorized vehicles are required to have a minimum of two (2) wheel chocks surrounding vehicle wheels at all times while stored in facility. Chocks are prohibited from being a natural material (i.e., wood) such that chocks are subject to mold, rotting or infestation of insects, rodents or other wildlife. We recommend using rubber chock blocks.
Facility speed limit is 10 MPH. No careless or reckless driving is permitted on premises.
When can I move in?
If there is a storage space available that meets your specific storage needs, you can move in anytime during normal access hours.
How much notice needs to be given before I move out?
All contracts are month-to-month. However, we do require a 30-day notice before you move out.
What type of documentation do I need to provide in order to rent a space?
We require a government-issued photo ID (example: driver’s license, state ID, or passport).
Do I need to sign a long-term lease?
No, we rent on a month-to-month basis unless the customer requests otherwise.
How do I make a payment?
You can pay in person, mail a check or money order or make a payment through our website. You may also sign up to have payments automatically deducted from your credit card monthly.
Do I need to provide my own lock?
No, we provide you with a lock at the time of your move-in. If you prefer you can always use your own lock.
What forms of payment do you accept?
Checks, money orders, VISA, MasterCard, American Express, Discover and cash.
Do you sell boxes and storage supplies?
Yes. We sell various moving supplies in our office.
How do I know how much storage space I will need?
You can either use our Storage Calculator on our website or call our manager for assistance.
Are there any items that I am NOT able to store?
Liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.
Does there have to be someone in the office to let me through the security gates?
No. At the time of signing you will be given your own security passcode that will allow you access to your unit during normal access hours.
Do you have handcarts and dollies available at your facility?
Yes. You are welcome to use our complimentary carts to move in.
What is the initial cost to rent a space?
We prorate the rent depending on the day you move in plus a one-time administrative fee of $10.
What do I need to bring to the office during my move-in?
Please provide the following when moving-in:
- One of the following forms of identification: state-issued identification card, driver’s license, passport, or military ID.
- Proof of Insurance and registration if storing a Vehicle, RV, Boat, or Trailer.
What type of boat and RV storage do you offer?
Our facility has enclosed (indoor) storage only. We do not offer any outdoor or covered storage at our facility.
What types of vehicles can be stored?
RVs, boats, trailers, automobiles, motorcycles, and commercial vehicles.
Do you have a dump station?
Yes, the dump station is for customer use only. The water hose provided is for clean up only and is not potable water.
Do you have a wash area for my vehicle?
Washing or rinsing your vehicle is allowed on-site by our customers. We also work with a mobile detail and washing company that is authorized to wash your vehicle on-site, and they will perform the necessary cleanup and mitigation.
Can I work on my vehicle on-site?
You are allowed to perform any mechanical maintenance necessary to make your vehicle road ready (change a tire, battery, etc) but no major mechanical work can be performed on-site.
Storage Works Policies & FAQs in Vancouver WA
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